Shipping policy

Shipping & Returns

Processing Your Order All orders are prepared with care. Please allow 2 to 5 business days for processing before your order ships. We process orders Monday through Friday, excluding holidays. During peak seasons or new launches, processing may take slightly longer.

Estimated delivery times (after processing):

  • U.S. Orders: 3–7 business days

  • International Orders: 7–21 business days

Note: Skin Win Essentials is not responsible for delays caused by carriers or customs clearance. International customers are responsible for any applicable duties or taxes.

Order Accuracy Precision is key. Please double check your shipping information at checkout, including apartment or suite numbers. We are not responsible for orders shipped to incorrect addresses provided at checkout.

  • Updates: If you need to change an address, email contact@skinwinessentials.com immediately. We cannot make changes once a shipping label is created.

  • Returned Packages: If a package is returned due to an incomplete address, we can reship it once a new shipping label is purchased. Original shipping costs are non-refundable.

Lost or Stolen Packages Once the carrier marks a package as "delivered," Skin Win Essentials is no longer responsible. If your package is missing, please contact the shipping carrier directly to file a claim. If you need support navigating their process, reach out to us and we will gladly guide you.

Pre-Orders If your order includes a pre-order item, your entire order will be held and shipped together once the pre-order item becomes available.